Questions

Questions

What kind of payment options does Allyson James accept?
Allyson James accepts all major credit cards through Shopify's secure payment gateway. (Your information is 100% secure and will not be saved or shared with anyone!) 

How do I place an order online?
When you select/order a product, it is added to your "shopping cart" so you can keep track of your product choices.  When you are finished shopping you will proceed to check-out, a simple and 100% secure process via Shopify, so you can feel safe knowing that your credit card and personal information is protected at all times. 

PRIVACY AND SECURITY POLICY
Are online transactions on your site secure?
All the information you provide, including your credit card information, is secured using Secure Sockets Layer (SSL) encryption technology. We use SSL technology to prevent your information from being intercepted and read as it is transmitted over the Internet. In addition, our site is tested and certified daily to pass the MCAFEE SECURE Security Scan. Research indicates that sites remotely scanned for known vulnerabilities on a daily basis, such as those earning MCAFEE SECURE certification, prevent over 99% of hacker crime.

How do you use my contact information? We request your email address so that we can email you an order confirmation. We request your phone number to contact you in case we need to give you an order update. Rest assured, we never rent or sell your contact information to anybody, for anything. From time to time we will send you notices of sales or special events at Allyson James. Rest assured we will never clutter up your in-box with endless ads or emails. (We hate that too!) If you do not wish to receive these notices from us please send us a quick email opting out and we will remove your name from our mailing list.

What is your shipping policy?

Please see our policies page

What is your returns policy?
Please see our policies page

 

Back Orders
If you would like an item that is currently shown as out of stock, please email customer service to get an approximate arrival date before finalizing your order. If you do order an out of stock item it may ship separately and, if so, will incur an additional freight charge.

 

Sales Tax
Applicable sales tax will be added to shipments! Tax is charged on the entire order including amounts charged for shipping and handling.

Can you "rush" my order?
Delivery estimate is processing time + shipping time = delivery time. If you need your items before the normal processing and shipping time please contact us for availability before you place your order. We will do everything we can to accommodate your request whether it's rushing processing or expediting shipping, or both! There may or may not be an extra charge for this service.

Please be aware each company and designer has their own shipping times and rush order policy. Certain custom and/or made to order items cannot be rushed and should be ordered as far in advance of your event/need by date as possible.

Can you guarantee my order will arrive by my event date? Allyson James will do our best to make sure your order arrives on or before your event date. But please keep in mind that there are circumstances that are outside our control such as weather and holiday delays, wrong address information or other unforseen circumstances. Once an order has left the warehouse it is in the hands of the shipper and we have no control over it. If you purchased an add on delivery guarantee but your item arrives after the guaranteed date it is the responsibility of the customer to deal with the shipping carrier. Allyson James is not liable for delays due to carrier fault or delays that are outside our control. Please don't wait till the last minute to place your order. Event and bulk items often have a longer than average shipping time. 

Do you have a minimum order requirement?
Allyson James has no minimum order requirement for most of our products. There are some exceptions for custom items. Event supplies & decor do have a minimum. Please check the product information pages.

How long does it take to process an order?
Once we receive the order, we usually process each order within 2-3 business days. Personalized /custom items are processed individually, therefore, these items can take a little longer to complete. For this reason, we have added processing time notes to the product descriptions for these personalized items. For Example: "This personalized item may take up to 14 business days to ship."

How do I make changes or cancel my order?
Please verify your order confirmation immediately upon receipt to verify the details of your order. You may make changes or cancel your order as long as the order has not been processed, personalized or gone into production. We strongly suggest you email us as soon as possible with changes or cancellations so we can accommodate your request without any additional charges. Once an order has gone into production no changes or cancellations can be made.

What if my order is undeliverable?
If UPS, USPS or FED EX is unable to deliver your order due to an incorrect address, the order will be returned to us or the designer. The sender is responsible for any reshipping fees charged to redeliver the package.

Do you ship to Post Office Boxes?
Unfortunately, we cannot ship to PO Boxes. We ship UPS and FED EX and are required to have a physical address for delivery.

Do you ship to APO/FPO addresses?
Yes. However, we do not guarantee delivery times on these orders.

Do you ship internationally?
Yes, please contact us for a shipping quote. International customers must be willing to accept responsibility for ALL duties, taxes and extra shipping charges incurred by their country. Please contact Allyson James BEFORE you order to verify that we can accommodate you.

How is shipping calculated?
Shipping is calculated during checkout and is based on the weight of the items you selected and the shipping destination.

Will the items on my order ship together or separately?
In order to offer our customers the widest and most unique selection, some items may need to ship separately. You will be contacted if any additional shipping fee's are necessary in order to meet your need by date.

This is due to the fact that Allyson James represents designers from around the world. Some items will be shipped directly from Allyson James, others will come directly from the designers. We cannot guarantee which items will arrive together or which items will incur additional shipping fees. 

Do you have a printed catalog?
Unfortunately, we do not offer a printed catalog, our entire collection can be viewed online.

Do you sell wholesale?
No, all Allyson James merchandise is purchased directly through our special relationship with our designers. We do offer special pricing for bulk orders. 

 

Where can I read feedback from your customers?
If you'd like to know what our customers say about us, please visit our testimonials page.

How many coupon codes can I use at one time?
Only one coupon code can be used per order.

Contact Us
If you have any questions and would like to speak with a customer service agent you can contact us by email 24/7: info@allysonjames.net

We value your business and we look forward to earning your trust!